Airlines

Volaris

By Carter Smith

Posted on May 2, 2025

Overview

Volaris is Mexico’s largest ultra-low-cost airline (ULCC), known for its no-frills fares, extensive domestic network, and growing international presence. Founded in 2005 and based in Mexico City, Volaris connects travelers to over 70 destinations across Mexico, the U.S., Central America, and South America. The airline’s business model focuses on affordable base fares with optional add-ons, giving passengers flexibility to pay only for what they need.

For reservations or customer service, call Volaris Customer Service at 1-833-611-4439.

Popular Destinations

Mexico (Main Bases)

Mexico City (MEX)
Guadalajara (GDL)
Tijuana (TIJ)
Cancun (CUN)
Monterrey (MTY)

United States

Los Angeles (LAX)
Chicago (ORD)
Dallas/Fort Worth (DFW)
Miami (MIA)
New York (JFK)
San Diego (SAN)

Central America and South America

Guatemala City (GUA)
San Salvador (SAL)
San José, Costa Rica (SJO)
Bogotá, Colombia (BOG)

Volaris also operates cross-border flights from Tijuana’s CBX terminal (Cross Border Xpress) directly connecting U.S. passengers to Mexican domestic flights.

Fleet and Modernization

Volaris operates one of the youngest and most efficient fleets in Latin America:

Airbus A319
Airbus A320, A320neo
Airbus A321, A321neo

As of 2025:

126 aircraft in service
Over 60 additional aircraft on order
Fleet average age: ~5 years

The focus on the Airbus neo family reduces fuel consumption and lowers the airline’s environmental footprint.

Cabin and Experience

Volaris operates a single-class cabin across its entire fleet.

Standard Seats

29–31 inches of pitch
Slimline seats with limited recline
Buy-on-board snacks and beverages

Optional Upgrades

More Space seats: Extra legroom
First-off seats: Near the front of the aircraft for faster exit

Onboard Services

Buy-on-board menu: Snacks, sandwiches, hot meals, soft drinks, beer, and spirits (prices in MXN or USD)
No seatback entertainment — bring your own device
No Wi-Fi onboard (planned introduction on some aircraft by late 2025)

Fare Options

Volaris uses an à la carte model with several fare bundles:

Basic: Seat + personal item
Classic: Adds carry-on + checked baggage
Plus: Adds priority boarding, free seat selection, and flight flexibility

You can add bags, seats, priority, and other services à la carte when booking or later via manage booking.

Baggage Policy

Personal Item (Included in all fares)

Max 14x18x8 inches (35x45x20 cm)

Carry-On (Only with Classic or Plus fare or purchased separately)

22 lbs (10 kg) total between personal item + carry-on

Checked Baggage

Up to 55 lbs (25 kg) per bag (fees apply unless included in Classic/Plus fare)

Check exact fees and rules by calling 1-833-611-4439.

v.club Loyalty Program

v.club is Volaris’s loyalty subscription program:

Exclusive access to lower fares
Special promotions and discounts
Family plan option to cover multiple passengers

v.pass (separate program) offers unlimited domestic flights for a fixed monthly fee.

To join or get help, call 1-833-611-4439.

Booking Process

Visit www.volaris.com
Enter route, dates, and passenger details
Choose base fare + optional add-ons or bundle
Complete secure checkout

Prefer phone support? Call 1-833-611-4439.

Flexibility and Change Policies

Flight changes allowed for a fee (free with Plus fare)
Name changes allowed (fee applies)
Credit vouchers issued for cancellations on eligible fares

For assistance, call 1-833-611-4439.

FAQs

1. How do I contact Volaris customer service?
Call 1-833-611-4439.

2. Does Volaris include bags?
Only a small personal item; carry-on and checked bags are extra unless included in Classic/Plus fares.

3. Can I bring food onboard?
Yes, but no alcohol or hot liquids.

4. Does Volaris have Wi-Fi or entertainment?
No — bring your own device and download entertainment before flying.

5. What’s the v.club?
A subscription plan for discounts and promotions.

6. Can I change my flight after booking?
Yes — fees apply unless you booked a Plus fare.

7. Does Volaris fly to the U.S.?
Yes — including Los Angeles, New York, Chicago, Miami, and more.

8. How early should I check in?
Online check-in opens 72 hours before domestic flights; arrive at the airport at least 2–3 hours early.

9. What planes does Volaris fly?
All Airbus A320 family aircraft.

10. Are special meals available?
No — only buy-on-board snacks and meals.

Additional Services

Cross Border Xpress (CBX): Special check-in for Tijuana passengers crossing from San Diego
Travel Insurance: Optional during booking
Car Rentals and Hotels: Book via Volaris partners