Overview
Swiss International Air Lines (SWISS) is Switzerland’s flagship carrier, renowned for its precision, premium service, and signature Swiss hospitality. A member of the Lufthansa Group and Star Alliance, SWISS operates from major hubs in Zurich (ZRH) and Geneva (GVA), connecting Europe to global destinations across North America, Asia, Africa, and the Middle East. Whether you’re a leisure traveler or a business flyer, SWISS is synonymous with efficiency and elegance.
For bookings or assistance, call SWISS Customer Service at 1-833-611-4439.
Popular Destinations
SWISS serves over 113 destinations in 50 countries:
Europe:
- London (LHR)
- Paris (CDG)
- Rome (FCO)
- Barcelona (BCN)
- New for Summer 2025: Dubrovnik (DBV), Montpellier (MPL), Niš (INI), Heringsdorf (HDF)
North America:
- New York (JFK/EWR)
- Chicago (ORD)
- San Francisco (SFO)
- Montreal (YUL)
Asia and the Middle East:
- Bangkok (BKK)
- Tokyo (HND)
- Singapore (SIN)
- Tel Aviv (TLV)
Africa:
- Johannesburg (JNB)
- Nairobi (NBO)
- Cairo (CAI)
Fleet and Sustainability
SWISS operates one of the most modern and efficient fleets in Europe:
- Short- and Medium-Haul:
- Airbus A220-100, A220-300
- Airbus A320-200, A320neo
- Airbus A321-100, A321neo
- Long-Haul:
- Airbus A330-300
- Boeing 777-300ER
- Coming Mid-2025: Airbus A350-900 (replacing older A340-300)
The A350-900 addition marks a major sustainability milestone, reducing fuel burn and CO₂ emissions by up to 25%.
Cabin Classes and Onboard Experience
First Class
- Private suites with sliding doors
- Gourmet à la carte dining with fine Swiss wines
- Chauffeur service in select cities
- Access to exclusive SWISS First Lounges
Business Class
- Lie-flat beds with direct aisle access
- ‘SWISS Senses’ cabin (launching in 2025) with mood lighting, temperature control, and wireless charging
- Gourmet menus and award-winning wines
Premium Economy Class
- Spacious seats with 96 cm pitch
- Enhanced meal service and complimentary beverages
- Extra baggage allowance
Economy Class
- Ergonomic seats with personal entertainment screens
- Complimentary hot meals and beverages
- Kids’ entertainment kits and family-friendly services
In-Flight Entertainment and Connectivity
- Entertainment System: Movies, TV shows, music, games in multiple languages
- Wi-Fi: Available for purchase on long-haul flights
- Power and USB Outlets: Provided in Business, Premium Economy, and selected Economy seats
Dining and Beverage Service
SWISS highlights authentic Swiss cuisine:
- First & Business: Seasonal gourmet meals, Swiss cheese platters, premium wines
- Premium Economy: Upgraded menus with Swiss touches
- Economy: Hot meals, soft drinks, beer, and wine included
Special meals (vegetarian, vegan, kosher, halal, etc.) can be pre-ordered — call 1-833-611-4439 to request.
Baggage Policy
Carry-On Allowance:
- Economy / Premium Economy: 1 piece (max 8 kg, 55 × 40 × 23 cm)
- Business / First Class: 2 pieces (max 8 kg each)
Checked Baggage Allowance:
- Economy: 1 piece up to 23 kg
- Premium Economy: 2 pieces up to 23 kg each
- Business: 2 pieces up to 32 kg each
- First Class: 3 pieces up to 32 kg each
For extra baggage fees, call 1-833-611-4439 or use the SWISS Baggage Calculator.
Miles & More Loyalty Program
SWISS is part of the Miles & More program, Europe’s largest frequent flyer program:
- Earn miles on flights, hotels, car rentals, and shopping
- Redeem miles for flights, upgrades, and partner offers
- Elite tiers (Frequent Traveller, Senator, HON Circle) provide lounge access, priority services, and additional baggage
2025 update: Miles & More introduces dynamic award pricing, adjusting mileage requirements based on demand.
Recent News and Highlights
- Fleet Expansion: A350-900 deliveries begin mid-2025
- Cabin Refresh: Rollout of ‘SWISS Senses’ cabin design on long-haul aircraft
- Network Growth: Summer 2025 adds four new European routes and increases frequency on popular leisure routes
- Sustainability Commitment: Enhanced CO₂ reduction measures and SAF (sustainable aviation fuel) investments
Booking Process
- Visit www.swiss.com
- Select your route and dates
- Choose cabin class and extra services (baggage, meals, upgrades)
- Pay securely and receive mobile boarding passes
Prefer personal service? Call 1-833-611-4439 to book directly.
Travel Flexibility and Policies
- 24-Hour Free Cancellation (for tickets booked at least 7 days before departure)
- Flexible Fares with no change fees on selected tickets
- COVID-19 Travel Updates: SWISS maintains up-to-date information on entry requirements and health regulations
Need to modify a booking? Call 1-833-611-4439.
FAQs
1. How do I contact SWISS customer service?
Call 1-833-611-4439.
2. Does SWISS offer lie-flat seats in Business Class?
Yes — all long-haul Business Class seats are fully flat.
3. Is Wi-Fi available on SWISS flights?
Yes — on most long-haul aircraft.
4. Can I upgrade after booking?
Yes — call 1-833-611-4439 to inquire about upgrades.
5. Are special meals available?
Yes — request at least 24 hours before departure.
6. How do I earn Miles & More miles?
Fly SWISS or partner airlines, or use Miles & More credit cards.
7. What is SWISS’s sustainability focus?
Fleet renewal (A350-900), SAF investments, and operational improvements.
8. Can I preselect my seat?
Yes — available online or by calling 1-833-611-4439.
9. Does SWISS fly nonstop to the USA?
Yes — to cities including New York, Chicago, Miami, and San Francisco.
10. Does SWISS have a premium economy cabin?
Yes — available on long-haul aircraft.
Additional Travel Services
- SWISS Holiday Packages: Flights + hotels with exclusive discounts
- Car Rentals and Transfers: Book through SWISS partners
- Travel Insurance: Add during booking
- Group Travel Discounts: Available for 10+ passengers
For package deals, call 1-833-611-4439.
Related Airlines and Star Alliance Partners
- Lufthansa
- Austrian Airlines
- Brussels Airlines
- United Airlines
- Singapore Airlines
Need help picking the best Star Alliance connection? Call 1-833-611-4439.
